Frequently Asked Questions (FAQ)
1. What types of stationery products do you offer?
We offer a wide range of creative and stationery products, including stickers, zines, bookmarks, keychains, and more. Whether you’re looking for a creative stationery or a piece of art or written pieces, we have something for everyone.
2. How do I place an order?
Placing an order is easy! Browse our products, add the items you want to your cart, and proceed to checkout. You can create an account for faster checkout in the future, or check out as a guest.
3. Do I need to create an account to place an order?
No, you don’t need to create an account to place an order. However, creating an account allows you to track your orders, save your shipping information for future purchases, and receive updates on new products and promotions.
4. What payment methods do you accept?
We accept bank transfers (to BDO and BPI), PayPal, and GCash. Your payment information is securely processed to ensure your privacy and security.
5. How much does shipping cost?
Shipping costs are calculated at checkout based on the weight of your order and your shipping destination.
6. How long will it take to receive my order?
Processing time for orders is 1-7 business days. After your order is processed, delivery times vary based on the shipping method you select:
Standard Shipping: 7-14 business days
Express Shipping: 1-7 business days
You’ll receive a tracking number via email once your order has been shipped.
7. Do you offer international shipping?
We do not offer international shipping as of the moment. However, we are still learning the ropes and will update the website in the future. To stay on the loop, sign up on our newsletter or follow us on social media!
8. Can I track my order?
Yes! Once your order has shipped, you’ll receive a confirmation email with a tracking number. You can use this number to track your package on the carrier’s website.
9. What is your return policy?
If you’re not satisfied with your purchase, you can return your items within 7 days of delivery for a refund or exchange. Items must be unused, in their original packaging, and in the same condition that you received them. Custom or personalized products are non-returnable. Please visit our Shipping and Returns Policy page for more details.
10. How do I return an item?
To initiate a return, please contact our customer service team at customerconnect@clarissenicola.net with your order number and reason for return. We’ll provide you with return instructions. Please note that customers are responsible for return shipping costs unless the item is defective or incorrect.
11. What should I do if I receive a damaged or defective item?
If you receive a damaged or defective item, please contact us immediately at customerconnect@clarissenicola.net with your order number and photos of the damage. We’ll arrange for a replacement or full refund at no additional cost to you.
12. Do you offer gift cards?
We don’t offer gift cards as of the moment.
13. Can I customize or personalize products?
We offer customization options for select products. For availability and specifications, please email hello@clarissenicola.net so that we can further assist you
14. How can I contact customer service?
You can reach our customer service team via email at customerconnect@clarissenicola.net. We’re here to help with any questions or concerns you may have.
15. Do you offer discounts or promotions?
Yes, we regularly offer discounts and promotions. Sign up for our newsletter to stay informed about our latest deals, new arrivals, and special offers.